TERMS of TRADE

TERMS & CONDITIONS

In using this web site, you agree to be bound by the Terms and Conditions set out below. If you do not accept these Terms and Conditions you may not access or use this site.
 

1. DEFINITIONS

“Content” means all information, data, text, software, music, sound, photographs, graphics, video, messages or other material.

“You/Your” means you, the user of this web site.

“We/Us/Our” means Maraca who provides this web site.

 

2. THIRD PARTY WEB SITES

You agree that We are not responsible for, nor do We endorse, any third party web sites or Content which You access in the course of using the web site. This includes any reliance upon or offense taken/caused by content, advertising, products or services accessed.

 

3. WEB SITE CONTENT

We accept no liability for any Content contained on the web site. We do not guarantee the accuracy, integrity or quality of Content. You alone are responsible for the Content of your postings and any consequences of any such postings.

 

4. SITE OPERATOR LIABILITY AND INDEMNITY

We shall not be liable for any damages, including without limitation, indirect or consequential damages, howsoever arising out of your use of this web site or in respect of any of your actions or omissions taken in reliance on any information contained on this web site or any web site to which this web site is linked.

All information and material contained on our web site is supplied with the purpose of enabling you to determine for yourself the suitability of products for your own purpose prior to placing an order. Nothing on the web site is intended to provide any recommendation to use any product.

 

5. MODIFICATIONS TO WEB SITE

We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the web site (or any part thereof) with or without notice. You agree that We shall not be liable to you or to any third party for any modification, suspension or discontinuance of the web site.

 

6. AMENDMENTS TO THESE TERMS AND CONDITIONS

We reserve the right, at any time, to modify, amend or update these terms and conditions without notice.

 

7. PRICING

The online prices are represented in New Zealand dollars (NZD) including New Zealand goods and service tax (GST) and other sales taxes (if any) for orders sent within New Zealand; and the costs associated with additional services and delivering the products to you as quoted on the Site at the time of placing your order.

The currency converter on the Site is an estimate and should be used for informational purposes only.

All prices are correct at time of publication, however we reserve the right to alter the prices at any time without notice.

 

8. INTERNATIONAL ORDERS

All international orders will be charged in New Zealand dollars and converted into your local currency at the rate applied by your credit card company.

No goods and service tax (GST) will be charged on sale of goods sent outside of New Zealand.

You are liable for the payment of any local country import duty, customs or sales taxes levied on the products purchased.

 

9. SHIPPING AND DELIVERY

We will deliver the products to the premises nominated in your order at your cost (at the rate specified herein) within a reasonable time of accepting your order. If we have specified a delivery date, we will try and deliver the products to you by that date. If the product(s) that you have ordered is/are not available or delayed, we will inform you via email or telephone, at which time you will have the option of choosing a different product or receiving a refund.

Time will not be of the essence and we will not be liable to you for late delivery. Late delivery does not entitle you to cancel any order or part of any order.

Please ensure you supply us with your full and correct shipping address. We take no such responsibility if you provided us with an incorrect or insufficient delivery address.

All orders within New Zealand will be charged at a standard rate of NZD$6.00 and shipped via NZ post or Courier Post. Please allow 2 – 4 business days for delivery. This service includes tracking and we will notify you the track & trace number once the order has been despatched.

All international orders will be shipped via International Air services. Please allow 7 – 14 business days for delivery. The cost of freight will be an additional charge to the product prices quoted. Freight charges are calculated based on shipping zone. This service does not include tracking, unless advised at the time of placing your order.

We will notify you via email once your order has been despatched.

 

10. TITLE AND RISK

Until such time that you have paid in full all amounts owed to us, we remain the owner of the products we supply to you. The products are at your risk as soon as they leave our premises for delivery to you.

 

11. RETURN POLICY

Subject to your rights at law, we will only accept the return of products if:

We accept that the products were damaged or faulty at the time of delivery to you, in which case we will replace the products or full refund back to your credit card; or we accept that you have received a product from us that is different to the one you ordered, in which case we will replace the incorrect product with the correct product or full refund back to your credit card.

Refunds will be processed within 5 – 7 business days of receiving the returned item(s) and we will email confirmation once the refund has been processed.

All returned goods must be made and notified to Maraca within 14 days. Goods must be returned in their original packaging and condition, sealed or unused (except for defective or faulty products) with an explanation for returning the goods to: R O C C A Ltd, PO Box 47891, Ponsonby, Auckland 1144, New Zealand.

Shipping on returned goods is at the buyer’s cost, however, we will refund those costs if we accept the return of products were damaged, faulty or incorrectly shipped. Unfortunately we are not liable for the refund of your import duty, customs fees and local sales taxes (levies) charged.

You may contact us on info@rocca.co.nz quoting your order number as reference if you have any problems regarding your order.